Customer experience (CX) has been on top of many marketer’s minds. It’s clear that the customer experience accelerated dramatically during the pandemic, but what changes occurred in consumer habits? In this AMA in the PM event, it’s time to put these questions to rest and determine what headlines or stats to believe. Through a panel discussion, top CX professionals will play “fact or fiction” to share which trends are hype and which ones are worthy of attention.

AMA Baltimore is proud to announce their Chapter Excellence Awards win in Programming Excellence and Communications Special Merit for their work in 2020 — 2021.

AMA Baltimore’s latest programming series, Link+Think, offers highly interactive, deep-dive workshop environments built around a common interest or topic. Join our upcoming Non-Profit Marketing Link+Think to discuss marketing issues, resources and tools which are unique to non-profit organizations, and more.

To help spread kindness throughout the community, SECU launched the Kindness Campaign. Learn more about their employee engagement and community involvement in this post.

AMA Baltimore’s latest programming series, Link+Think, offers highly interactive, deep-dive workshop environments built around a common interest or topic. Join our upcoming Women in Marketing Link+Think to discuss marketing issues, resources and tools which are unique to female marketers, and more.

In this AMA in the PM, Jacquelyn Zichos, Senior Marketing Specialist at Baltimore Gas and Electric (BGE), will discuss how the utility’s customer-first approach, grounded in extensive, ongoing research, has kept energy efficiency top-of-mind and supported small business customers throughout the pandemic.

AMA Baltimore’s latest programming series, Link+Think, offers highly interactive, deep-dive workshop environments built around a common interest or topic. Join our Non-Profit Marketing Link+Think to discuss marketing issues, resources and tools which are unique to non-profit organizations, and more.

Our world is socially connected in digital spaces like never before. In our upcoming AMA in the PM program, Aaron Templer, will debut his new book, “Leading in a Social World,” sharing an unexpected look at social media through the lens of leadership. Learn how to use leadership acumen to build groups of people who give back to you, your brand, and your cause.

Aaron Templer, our Sept. 14th AMA in the PM presenter, spoke with AMA Baltimore about social media and being a first-time author.

AMA Baltimore’s latest programming series, Link+Think, offers highly interactive, deep-dive workshop environments built around a common interest or topic. Join our upcoming Women in Marketing Link+Think to discuss marketing issues, resources and tools which are unique to female marketers, and more.